Frequently Asked Questions

How do I get an account?

There are several ways to get an account you can use in this site.

  • Create one through registering. Click Register, then enter your child’s USO username and your mobile phone number. This MUST be the same number the school has recorded for you. You will then receive a PIN code by text to your phone. Enter the PIN into the space provided, then follow the prompts to create an account. Once your account is created it will be linked with your child’s account so you see the correct information inside the site. When the process has been completed you will receive a confirmation of your account details by text message.
  • You have previously applied for school places online through eAdmissions. A USO account would have been created for you at that time which is valid here. You still need to complete part of the registration process in order to associate your account with your child’s account. When you reach the stage where you are asked for account details, simply enter the same details you used in eAdmissions.
  • You are employed by the school and already have a USO account. You will still need to complete part of the registration process to associate your account with your child’s account. When you reach the stage where you are asked for account details, simply enter your usual USO credentials that you use to access email, for example.

When I try to register for a USO account I end up with an error message and the account doesn't get created. What can I do?

It is possible that your child's USO username is being entered incorrectly. Please check the spelling of the username and that it is followed by .xxx (a three-digit numerical code). A child's username should never end in .uso

It is also possible that the mobile number you are entering is different from the one held by the school. You will need to contact the child's school and update your number. If the number is already correct it is up to the school to investigate what is causing the problem.


I have forgotten my username and password. How can I find out what it is?

If you forget your password, you will need to reset it yourself. The school will not be able to reset it for you.

To retrieve your username and/or password you must click "Register" and go through a part of the registration process.

You will need to enter the USO username of a child already linked to your account and your mobile number. You will then need to confirm your identity by selecting your name in the next section.

You will then receive a PIN by text. Enter this PIN into the box provided and you will be shown your username and given a chance to create a new password.


I have registered but am having problems logging into the site.

Please ensure your registration has been successful and you have reached the final step in the process where your account details are reconfirmed to you on the web page.

Please ensure you are entering both your username and password correctly as the fields are case-sensitive.

If you still experience a problem when trying to log in please contact the school and describe the problem in as much detail as possible (eg: what happened, what error message you saw, etc.)